The Certificate in Telecommunications Management programme is offered by BT Telconsult Ltd and TM Training Solutions Ltd. It provides a solid foundation in the management and business techniques relevant to today’s ICT industry. Successful completion is also regarded as ideal preparation for entry to the BT Diploma in Telecommunications Management Studies – MBA Foundation programme.

The CTM is designed to ensure that delegates from operators, regulators and government departments obtain a solid foundation in business practices to enable them to contribute to the efficiency of their departments while taking the first steps in developing their managerial skills.

Newly promoted line managers from network operators both fixed and mobile, regulatory bodies and government agencies.

Training sessions
Theoretical and practical exercises
Case studies
Team projects
Operational site visits
Course offered in the UK (also available at your premise)

4 weeks
7-week version also available in the UK      Learn more.....

The Company

• The Global Scene
• Regulation
• Competition
• Business Planning
• Financial Management
• Project Management

The Customer

• Marketing
• Segmentation
• Customer Relationships
• Customer Care Culture
• Complaint Procedure
• Quality Issues
  

The Personel

• HR Planning
• Management Skills
• Negotiation Skills
• Communication Skills
• Changing the Culture
• Staff Development
  

The Technology

• Fixed Networks
• Wireless and Mobile
• Internet and VoIP
• Network Management
• International Links
• Next Generation
  

• Price does not include travel cost (applicable when course given in the UK)
• Course can also be offered at your premise to a minimum of 8 people, maximum 20

t: +1 514 270 1636
f: +1 514 270 0006
e: sales@hottelecom.com