A 5-day Training Program to provide participants with the basic concepts, tools and techniques to successfully perform business intelligence tasks and activities.

• Provide a good understanding of the new telecommunications environment and its impacts on the business of operators
• Provide participants with the basic concepts, challenges and issues of business intelligence
• Present the different steps of an environment assessment
• Present the different elements that need to be reviewed in a competition analysis
• Present how to identify, gather, analyze and use data to increase the competitiveness of an organization
  

• Telecommunications managers and personnel responsible for business intelligence

• Managers looking to complement their skill-set by gaining a good understanding of business intelligence fundamental concepts
  

• The Training Programs combine expert presentations, workshops, case studies and discussions on real-life situations faced by participants.

• Complete training material is provided to all participants for future reference and follow-up action plans.

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• The global and competitive telecommunications environment
  - Deregulation
  - Globalization
  - New players
  - New technologies and services
  - International trends and issues

• Business intelligence
  - Basic concepts
  - Importance
  - Challenges and issues
  - The business intelligence cycle
  - Ethics

• Environment assessment
  - Porter’s five forces
  - Market analysis
  - Identification of competition
       • Direct and indirect competitors
       • Substitutes
  - Analysis of others stakeholders
       • Suppliers
       • Customers

• Competitors analysis
  - Overall strategy
  - Structure of the organization
  - Financial situation
  - Network and technologies
  - Products and services
  - Marketing strategy
  - Customers and their satisfaction

• The data collection process
  - Identification of necessary data
  - Definition of data sources
       • Formal
       • Informal
  - Development of a data gathering plan
  - Data gathering tools and methods
  - Data mining and processing techniques

• Analysis of collected information
  - Recommendations
  - Development of business models

• Integration of business intelligence in the corporate strategy

• The price is per person and includes tuition, materials, lunches and refreshments during the training program.
• The price does not include flights and in country travel to get to and from venue.
• Registrants are responsible for paying all taxes claimed by any authority of their home country.

t: +1 514 270 1636
f: +1 215 701 7537
e: sales@hottelecom.com