An extensive 10-day Training Program to provide participants with the all-around, cross-functional knowledge, skills, tools and techniques of telecommunications management.

The telecommunications industry is becoming ever more global and competitive. The sector's long-term potential is still very attractive, but success in telecom requires sharp, business-savvy management teams, and adherence to sound business management principles.

The Telecommunications Management Fundamentals training program offers a comprehensive business look at the core concepts for successfully running a telecom organization. It provides a solid foundation in the management and business techniques relevant to today’s telecommunications industry. The training program is designed to ensure that participants obtain a fundamental knowledge of key business practices and develop their managerial skills, to enable them to contribute to the efficiency of their organization.

• Provide participants with the knowledge and basic managerial and commercial skills to successfully perform their daily activities and meet their responsibilities
• Equip participants with tools and techniques to face the challenges of the new telecommunications environment
• Improve the competence, efficiency and effectiveness of participants as telecommunications managers and leaders
• Expose participants to key telecommunications management concepts and issues
• Improve the strategic thinking and decision-making abilities of participants

• Telecommunications managers and personnel looking to complement their skill-set by gaining a good understanding of global telecommunications management.

• The Training Programs combine expert presentations, workshops, case studies and discussions on real-life situations faced by participants.

• Complete training material is provided to all participants for future reference and follow-up action plans.

5 June 2009

19 June 2009

• Global and competitive telecoms environment
  - Deregulation and competition
  - Globalization
  - New telecom players
  - New technologies and services
  - Global trends, impacts and challenges

• Overview of management
  - The importance of competent management
  - Skills and techniques
  - The effective manager
  - Leadership

• Strategic and business planning
  - Corporate mission, vision and objectives
  - Planning process
  - Environment assessment
  - Business portfolio
  - Strategic plan
  - Business plans

• Marketing, sales and customer care management
  - Marketing research
  - Marketing plan
  - Marketing mix (4Ps)
  - Pricing concepts, methodologies and strategies
  - New product introduction
  - Sales, CRM and account management techniques
  - Customer care/satisfaction

• Network planning and management
  - Network concepts
  - Planning of network evolution
  - Network management, monitoring and control
  - Business migration to IP networks
  

• Project management
  - Project planning
  - Project management tools and techniques
  - Resource allocation
  - Project execution and control

• Interconnection
  - Commercial, technical and regulatory aspects
  - Business cases
  - Negotiation and management of agreements
  - International settlements

• Financial management
  - Budget and control
  - Costing/cost allocation
  - Risk assessment and management techniques
  - Capital investment projects decision-making process
  - Capital structure
  - Financial information and data for executive decision-making

• Human resources management
  - Global compensation (pay, incentives, benefits and pensions)
  - Learning, training and organizational development
  - Performance management
  - Employee relations

• Change management
  - The change process
  - Change management strategies
  - Strategic communication plan
  - Corporate culture
  

   

• The price is per person and includes tuition, materials, lunches and refreshments during the training program.
• The price does not include flights and in country travel to get to and from venue.
• Registrants are responsible for paying all taxes claimed by any authority of their home country.

t: +1 514 270 1636
f: +1 215 701 7537
e: sales@hottelecom.com