Prepaid mobile telephony has become particularly
popular over the last few years due to a number
of practical incentives: It is generally thought
to be a more affordable service than contract mobile
phones, as prepaid packages do not charge a rental
fee, which the subscriber has to pay every month
(they do, however, tend to charge a one-off connection
fee for the service). In addition, prepaid subscribers
do not need to have a contract and are charged on
a pay-as-you-go basis except in some countries,
such as Switzerland, Thailand, and Malaysia, where
a law was brought, which stipulates that prepaid
subscribers need to be registered, in an attempt
to boost national security (source: BBC).
On the other hand, postpaid subscribers are differentiated
from prepaid ones in the fact that they are 'locked'
into a contract of a given duration. This varies
from country to country and from operator to operator.
For example, in the UK the minimum contract period
has been 12 months for some time now. At the end
of a contract, a subscriber would typically research
what is on offer by the operator and would either
opt for a handset upgrade or seek to benefit from
a lower rental or additional inclusive allowance
(this would also constitute renewal of the contract
for a further 12 months). Acquiring a new subscriber
costs the operator more than retaining him/her.
With fierce price competition in all European markets
and the subscriber base reaching saturation, operators
need to ensure that they keep customers for longer.
Therefore, operators are gradually giving incentives
to customers that encourage them to commit to longer-term
contracts. The table below illustrates some of the
most prominent examples from selected operators
from the UK, France, and Ireland:
Table 1: Offers accompanying extended mobile
phone contracts from selected operators in UK, France,
and Ireland.
UK
|
Orange |
Orange offers a reduced rental
of 10 per cent for those that commit to a 24-month
contract (offers up to 25 per cent discount
on the line rental - starting with 10 per cent
in the first year). |
Vodafone |
Vodafone encourages subscribers to move to
18-month contracts instead of 12-month by offering
the 'Stop the Clock' (for calls lasting less
than one hour, only the first three minutes
will be charged) - offered for 18-month contracts
only. |
O2 |
O2 offers 50 per cent extra monthly allowance
for life with an 18-month contract. For example,
O2 200 price plan offers an extra 100 minutes
and 100 SMS free every month (offer applying
to certain price plans only). |
Virgin Mobile |
Virgin Mobile offers a lower monthly rental
charge when committing to an 18-month contract.
For example Plan 400 inclusive on a 12-month
contract is GBP 4.00 more expensive than if
taken on an 18-month contract. |
France
|
SFR |
SFR offers a minimum contract period of 12
months, but new subscribers can save an additional
10 per cent on their monthly rental, if they
subscribe for 24 months (Avantage Fidelité
Option). SFR Intégral Absolu and SFR
Interne Absolu subscribers can receive a further
15 per cent discount, if they opt for a 36-month
contract. |
Bouygues Telecom |
Bouygues Telecom offers a lower monthly rental,
if subscribers commit to a 24-month contract.
For example Forfait Reference 60 minutes inclusive
offers the monthly rental at Euro 21.74, as
opposed to Euro 24.25 per month, which is the
price for subscribers that commit to a 12-month
contract only (or a 10 per cent saving on the
rental - this type of saving is offered across
the majority of Bouygues Telecom plans). |
Ireland |
O2 |
Existing customers receive 25 per cent extra
minutes every month when purchasing a new 18-month
contract. |
Note: On the contrary German
operators have been offering contracts of 24-month
duration only for some time.
The attractive offers that correspond to a longer
customer commitment have been designed to increase
loyalty amongst subscribers, whilst at the same
time rewarding them for renewing their contracts
for longer periods. Going forward, in Europe we
are generally seeing a move to longer-term contracts
and greater rewards for customers. The only drawback
from the subscriber's point of view is the fact
that they would not be eligible for a handset upgrade,
before their contract has expired. With handsets
becoming more elaborate and technologically advanced
many subscribers choose operator and price plan
on the basis of the actual phones on offer. It is
thus important for certain subscribers to renew
their mobile handset regularly, in order to keep
up with the latest technological developments. In
such a scenario, it remains to be seen if customers
are willing to commit to longer-term contracts at
the expense of keeping existing handsets for longer.